WiFi pod not connecting

[Carlislepete]

I recently received a WiFi pod but it will not connect and is not showing on the connect app I have the hub5 and have tried resetting the router. I have tried to connect it in the same room but it just keeps flashing blue. 

[cjwalsh]

Same situation here today, just received a white WiFi pod and trying to connect it to a Hub 5, plugged it into a socket in the same room as the hub and it's just doing the cycle of flashing green then flashing blue for 10 minutes. Channel Optimization is enabled on the hub (saw this as a possible fix on another thread).

Hub 5 hardware version is 1.1, software version is LG-RDK_6.9.35-2302.6.

[jbrennand]

It may not be "activated" on your account.

Call the equipment activation number on - 0800 953 9500 (follow options) and check with them. You will need the Model numbers, serial numbers/MAC addresses off the barcode stickers of ALL pieces of kit and also your account number

[Zach_R]

Hi @Carlislepete,

Thank you for your post and welcome to our community forums. We're here to help.

I'm so sorry to hear that you're having some issues connecting your Wi-Fi Pod recently. Is this issue ongoing for you today? If so, is it still displaying a flashing blue LED?

Thanks,

[Carlislepete]

Hi yes I am still having issues the pod will flash green for a few minutes then will flash blue. 

[Carley_S]

Sorry to hear this is still not working for you @Carlislepete 

Please ensure that the pod is in a mains socket (not in an extension) as close to the router as possible. 

I recommend to try a 60 second pin hole reset on the router. This will revert any customisations back to factory settings and full update the router with firmware/software updates. Please do not reboot the router whilst it is completing the pin hole request. 

The pod should flash for 15 minutes whilst communicating to the router and then stop flashing when it's ready to be positioned in the home to boost the coverage further. 

[Carlislepete]

Thanks I will give it a try. 

[Carlislepete]

Hi I tried what you suggested and still no joy 🥹 

[Carlislepete]

Mine is still not working even after trying the 60 second reset 🤷‍♂️

[Steven_L]

Thanks for coming back to us Carlislepete, I would be happy to take a further look into this for you but first I would need to confirm a few details via private message, please look out for my message and we can get started.
Kind Regards,
Steven_L