WiFi pod black

[Bob33]

My WiFi pod black was connected to my router, I have been sent a new router and after installing it my WiFi pod black won't connect to the new router, all it does is flash white for hours and won't connect 

[carl_pearce]

Your pods are supposed to connect to your new HUB automatically, however, it requires VM to link them to your new HUB, which doesn't always happen.

[Bob33]

Should I just call them and ask them to link it?

[carl_pearce]

---

@Bob33 wrote:

Should I just call them and ask them to link it?

---

Sure, or wait a few days for a reply on here.

[fibreking]

Try this:

• Let the pod turn on. Leave it a few minutes to boot.
• Press and hold the reset button on the back for 30 seconds.
• Wait another minute.
• In the VM Connect App top right hand corner. Click on the [+] icon to add a new pod to put the router in pairing mode.

[Bob33]

Just tried that and the app still stays he can't detect the WiFi pod

[Paul_DN]

Hi Bob33,

Thank you for reaching out to us in our community and welcome, sorry to see your Black Pod stopped working when you had a new Router fitted, I can see there was a lot of advice given from our community, has this connected since your last post?

Regards

Paul.