Forum Discussion

Petecarpo's avatar
Petecarpo
Joining in
2 years ago

WiFi outage

Broadband keeps dropping out Tn233ja ashford..Any update as to when this fault is going to be rectified ? Intermittent since yesterday lunchtime.

  • Tudor's avatar
    Tudor
    Very Insightful Person
    2 years ago

    Check with Area faults on 0800 561 0061 If you have a VM landline 150 this goes down to post code level. You could also try the web page status, but this is not recommended as it only covers issues that affect a very large number of customers.

    • Petecarpo's avatar
      Petecarpo
      Joining in
      2 years ago

      Thanks

      previously been onto VM and they said there is a fault affecting 25% of my postcode 

  • Petecarpo's avatar
    Petecarpo
    Joining in
    2 years ago

    I don’t know who is worse 02 or VM..sort my broadband or above your contract up your **** !!!!

    • John_GS's avatar
      John_GS
      Forum Team
      2 years ago

      Hi Petecarpo 

      Thanks for posting and welcome to the community.

      Sorry to hear of any broadband issues.

      Is there an update listed here 👉 https://virg.in/service that can explain it? 

      Just pop in the surname of the Account Holder and the postcode, any known faults will be listed.

      If nothing, please sign in to the checker using your online account details and run the fault test on the affected service.

      Please do pop back if you need any further assistance.