WiFi.. What a let down again

[Gilly1919]

1. Well yet again 21.23 the WiFi goes of all off a sudden!!!! What is going on **bleep**.. I pay well over what I do for the spend and it suddenly goes off!! Yet again.. I’m getting well sick of virgin.. I pay for reliability and it’s becoming worse..  I don’t want someone getting back to me saying have you done this that or whatever it’s just bull sort yiur shi@ out it’s getting worse!!!
2. you say your the best I think different.. has anything come of the last time I complained about it !!! Has if f@&k 

[Sabrina_B]

Hi @Gilly1919 👋.

Thanks for reaching out to us. Apologies in the delay in responding and the issues that you have been having with your internet. Can I ask, has the issue been resolved since your post, or are you in need of further assistance? Please let us know.

Sabrina

[Gilly1919]

No it’s not been solved it’s intermittent and various times of the day it can get quite annoying really.. 

[Steven_L]

Thanks for coming back to us Gilly1919, I have looked further into your issues, our system has advised that we would need to send out a technician to look further into the issues that you're having with your connection. I can arrange the appointment from here but would need to confirm a few details via a private message, that I will drop over in a moment. Please look out for the private message and we can get started.
Kind Regards,
Steven_L