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WiFi Pods order

Tuning in

Hi, I ordered WiFi Pods by calling 150 a few days ago and was expecting some kind of email confirmation by now. Is someone from VM here who is able to check the order at all?  Tim


Hey @Cyanetta,

Thanks for getting back to us here,  I can see that my colleagues have spoken to you in the other thread that you have posted, were they able to go about resolving your issue? 


Hey @Bionicbone,

Welcome to the Community Forums and thanks for the post.

Sorry to hear you have been having this issue in trying to get Pods, I can see you have spoke to the team after making this post, were they able to go about resolving your issue?


Hi Joe,

sadly not.

The person I spoke to said I would receive some sort of introduction to order a pod within 48 hours but nothing at all.



Forum Team (Retired)
Forum Team (Retired)

Hi, Bionicbone.

Thank you for your reply although we're sorry to see you haven't received a Pod from us as advised, we'd love to help.

Can you kindly advise how long it's been since you placed the order with our team and if you've received any confirmation in the meantime since your last post?

Any orders dispatched can be found here, should you wish to keep track of this.
Please, share more on the above and we're eager to assist further where we can.

Forum Team

New around here? Check out the do's and don'ts, in our Community FAQs

Tuning in

Update: POD received and its like magic!!!  Plug in a go, no config and resolved all my issues, I have gone from 5-18mbps to 261mbps in my hard to reach area.

I wish it had not take so much hastle to get a POD when they are advertised as available as part of the package, it should not be so difficult and Virgin MUST DO BETTER in the area!!!  It's a shame, it ruined what would have been a 5 STAR set up and service.

NOTE: I am not sure if it was more difficult for me as Virgin supplied an 5x router which is handled by a different technical team.

I am having the same problem, I cannot find a way to order a pod in the connect app. I am getting a speed of 9mbps so I cannot watch recordings on my mini box. 
Tried calling but after layers of option was sent a link that does not work. 

Yeah, I just had the same issue again for my neighbour, at least I told them before they ordered virgin that they'd need a pod like me and it's a pain in the xxx to get hold of one. However I did eventually manage to get through on the number, I have the 5x router so asked the the special team and to be fair the pod arrived in a week and they are sorted now. So all I can say is don't give up, it is possible to get through and speak to someone, sadly I can't remember the final combination of options.

Hi paulc1664,

Thanks for posting and welcome to our community 🙂

Sorry to hear you're having some trouble arranging a pod, so I can get a few more details from you I've popped you over a private message.


Joining in

Good morning.

I have just received my Hub3 device and have installed it and done a speed test in every room. The device is in the holway and I have a great signal - 462 Mbps on the ground floor level.

But when I go up to the first floor it goes from 462 to 22 MBps, but it still shows me a great signal. I don’t think 22 Mbps would be enough for online streaming. 
Is there any chance I could order 1 wifi pod? It says on my package I am entitled to 3 free ones, but I couldn’t find a way to order one. 

Could someone help out please? I would want to explore this option first before looking into buying a wifi enhancer. Looked online and there are a few good ones (TP link AC2600).

Thank you in advance!  

Hey @Raduku Thanks for reaching out to us on the Virgin Media community! 👋🏼

I'm sorry to hear about the issues with the Wi-Fi connection being weak in other areas of the house.
I will assist you further and help get this pod sent out.

I shall send a private message to further assist.

Kind regards,

Forum Team

New around here? Check out the do's and don'ts, in our Community FAQs