WiFi Pod

[Megan_1910]

Hi I am having issues with my new WiFi pod boosters. They are not connecting to the internet and one of them is not discoverable on the app despite showing the name of the booster on the app. How do I fix this? I was told to check that the MAC address of both boosters was attached to my account. Has anyone else experienced this? 

[Adduxi]

Only VM can check if the Pods have been authorised to your Hub.  This is a fairly common problem so you are not alone. 

[Ashleigh_C]

Hi there @Megan_1910 

Thank you so much for your post and welcome to the community forums, it's great to have you back. 

I am so sorry that you are facing an issue with your Pods, can I just ask what are the lights on the Pod showing? 

[Megan_1910]

Hiya. There are no lights showing on the pod

[John_GS]

Hi @Megan_1910 

Thanks for coming back to us. Background checks show the Pods are indeed active so don't worry about that.

There are a few requirements for the Pods to work with our Hubs:

•    The Hub must be in 'Router Mode' and not have been changed to 'Modem Mode'.
•    Channel Optimisation must be left on.
•    The SSIDs must be the same and broadcast enabled.
•    The SSID must be password protected.
•    The Passphrases of the SSIDs must match.

As long as all of the above points are all met then the Pod should automatically connect to your Hub's Wi-Fi and begin broadcasting. The wireless details from the Pod will be the same as the Hub's details, so no additional steps are required to connect the devices in the home.

This link will help though if you do have any issues: https://www.virginmedia.com/help/setup/intelligentwifipod
Keep us posted if you need further assistance.