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Wi-Fi what do I do

Joining in

I just got Wi-Fi with virgin this week the router is in one room and it works fine when in that room but if I go into the room next door (I’m in a flat not a mansion) i get bad signal it’s the room right next door to the router? Is this virgin taking the mick out of me or what? What do I do just cancel my account with them I need advice thank you



Frequently this is caused by the mobile and / or laptop persisting in trying to connect to the faster 5GHz band,
when using the longer range 2.4GHz band would be a better choice. 


Yes,  best advice is to cancel before it's too late.

Very Insightful Person
Very Insightful Person

Just because you are in a flat and not a mansion it doesnt mean you are immune from Wifi issues - for example if they are modern walls built with tin-foil thermal insulated plasterboards - then you have a "Faraday Cage"!

But can we check... what Hub model did you receive and what package are you on?  See this for starters...


Do you know if its a wifi only issue (are ethernet connected devices ok?), if it is - then...

On a Hub3/4/5, you could first try separating the SSID's of the 2.4 and 5 GHz wifi bands by renaming them in the settings At the same time switch off "channel optimisation/Smart wifi” and “ apply and save the settings. All wifi devices will now need reconnecting to the best SSID at each location. Also use a wifi scanning App or Apple Airport Utility) to find the best wifi channels to use (just select and use channels 1,6,11 on 2.4GHz) - this often helps Hub users get better wifi performance - so its worth trying - but its still no substitute for getting better kit 🙂

To address the wifi issues, VM now supply “wifi Pods” (no longer doing cheap and cheerless and poor value “boosters”). However, their Pods are only free to customers on the 1GB, Volt (or old Ultimate Oomph) packages - is that you? If so they are worth trying - they should work for you. VM Wifi is now “guaranteed” to 30 Mbps/room it’s now called… Wifi Max
See if anything in here helps….

You call 0800 064 3850 to order the first one after scanning for blackspots using the connect App.- or just wait here for a VM person to respond in a day or two and they will sort the first one for you. If you do call dont get fobbed off by the offshore CS agents' saying you aren’t eligible - if you are - it is clearly stated on the webpage.

If not free to you… you will be charged £8/month for up to 3 pods (note - BT charge £10/mo for their whole home wifi solution). It’s a simple solution and should work for you. However, you would soon pay off that cost by buying your own wireless solution that will be yours to own and use forever, although the VM Pods should be a simpler option.

If you do want to invest in better equipment, you would need to get either a… (1) Mesh System, (2) Wireless router, (3) Wireless access point(s), (4) a pair of good quality Wifi Powerline Adaptors, or a combination of (2&3).

£40-100 (that’s ~4->12 months of Max Pod rental) should sort it for most customers with an average property and usage. Spend more for additional advanced“features” - if required.


I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's & TP-Link Archer C64 WAP. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.

Dialled in

Like many people, I bought a separate WiFi router and put the VM hub into modem only mode. Didn't need mesh, just a decent router (Asus in my case) and now have coverage all over the house, where I didn't have before. If you buy a router, check the return policy so you can return it at no charge if it doesn't do the job.

Only little bugbear is that I now have two routers permanently plugged in, and they both draw around 12W each. Putting the VM hub into modem only mode didn't significantly reduce its power consumption.


Forum Team
Forum Team

Hello e1rson.

Thanks for your first post and welcome to our community.

Sorry to hear about the WiFi coverage not being great.

Can you have a look at the information below please.

I will also send you a private message to check the hub from here.

The Virgin Media Connect app is your WiFi’s control unit. You can run a super-intelligent WiFi home scan to smooth out any snags, manage your WiFi Pods, and pause WiFi to any device when you need to. It will also let you know if you’d benefit from WiFi Pods and help you order them. 
Our WiFi Pods can help you boost your WiFi connection, and they work with our Hub 3, 4 or 5. Make sure any Pods are placed out in the open and remove any other WiFi boosters you may have. 
For detailed information on WiFi Pods, including installation instructions and how to get them, visit our WiFi Pods page.