cancel
Showing results for 
Search instead for 
Did you mean: 

Wi-Fi rubbish with iPhones!

nadbat
Tuning in

Hi,

Our WiFi works fine with laptop,fire tablets. Problem is when we all use our iPhones it’s rubbish. On WhatsApp’s it’s always ‘connecting’ !

Always end up swapping to use data (Vodafone) even though it’s not the greatest but it’s still better than virgin wifi.

Why is this happening please help.

1 ACCEPTED SOLUTION

Accepted Solutions

japitts
Very Insightful Person
Very Insightful Person

I certainly don't have any issues using our home WiFi with any of our Android phones, but our Hub is in modem mode and I have my own third party router.

A few months back, neighbours asked us which broadband provider we were with because they had big problems with theirs - Virgin. The upshot of much playing around was they now also have their own router and it's solved all their issues.

So you may have two variables here.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

See where this Helpful Answer was posted

7 REPLIES 7

Client62
Legend

So it is just the iPhones that are rubbish at connecting to the VM Hub !

Settings to discourage mobiles from dropping Wi-Fi and reverting to the GSM mobile data.

For iPhones...    Disable "Wi-Fi Assist"    Ref:https://support.apple.com/en-us/102228

japitts
Very Insightful Person
Very Insightful Person

I certainly don't have any issues using our home WiFi with any of our Android phones, but our Hub is in modem mode and I have my own third party router.

A few months back, neighbours asked us which broadband provider we were with because they had big problems with theirs - Virgin. The upshot of much playing around was they now also have their own router and it's solved all their issues.

So you may have two variables here.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

Sephiroth
Alessandro Volta

@nadbat wrote:

Hi,

Our WiFi works fine with laptop,fire tablets. Problem is when we all use our iPhones it’s rubbish. On WhatsApp’s it’s always ‘connecting’ !

Always end up swapping to use data (Vodafone) even though it’s not the greatest but it’s still better than virgin wifi.

Why is this happening please help.


Only WhatsApp?

Seph - ( DEFROCKED - My advice is at your risk)

Hi,

Not only WhatsApp, it’s also when making video calls, browsing Facebook,searching on Google….also happens with Android mobiles as well…

Don’t have any problems connecting to WiFi virgin at wife’s sisters house…it works perfectly…Ive also checked their router settings and there exactly same settings as ours!

Im thinking it might be our router itself…apparently its meant to have a solid white light when up and running…ours has a orange/red colour…that’s even after a reset etc..

Sephiroth
Alessandro Volta

https://community.virginmedia.com/t5/Networking-and-WiFi/Hub3-White-light-faulty/td-p/5533254

Does the above link throw any light on your possibly faulty Hub 3?

Seph - ( DEFROCKED - My advice is at your risk)

Hi,

Ive actually got an engineer booked in tomorrow to check the router. It definitely is not a white solid colour but a orange/reddish colour.

Hopefully this might be the issue causing the WiFi mobile connectivity .( I’ll be amazed if it is).

If the router is replaced and I still have the same problem, then I would consider buying a router and sticking virgin router into modem mode.

Then if that doesn’t work I’ll give up living lol.

Hi,

So engineer been, he’s replaced Hub 3 with Hub 5 👍..

I was still having issues,he’s run some checks and  unbelievably my parental control was on in my account settings!!! causing this issue on our mobiles!!!!

I’ve switched it off and all is well…unbelievable!