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Hub3 White light faulty

4aron
Tuning in

Evening all,

My Hub3 is getting old now and over the past few months the white light has gone from white to orange to red.

I have restarted and reset the hub a few times but I think the led is almost dead.

I've found a few posts about the same issue, some get a replacement, some don't, but also the led serves as a safety feature for overheating, as it is atm I'm not sure it will serve me well if it does overheat.

Which hub would i get if i were to get another sent ?

5 REPLIES 5

nodrogd
Very Insightful Person
Very Insightful Person

I have escalated your post as it may be a safety issue. More than likely the replacement will be another Hub3. VM only upgrade your Hub to 4 or 5 automatically if you move to the 1 Gig service.

VM 350BB 2xV6 & Landline. Freeview/Freesat HD, ASDA/Tesco PAYG Mobile. Cable customer since 1993

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Carley_S
Forum Team
Forum Team

Hi @4aron 

Welcome back to the community forums

Sorry to hear of your concerns with the LED light. It could be that the issue is an LED error rather than an internal issue with the router itself. This can be resolved sometimes through a reboot. Checking the systems at our side, we can see the router has been on continuously for quite a long while time. 

Please can you try a 60 second pin hole reset on the router. This will revert any customisations back to factory settings and full update the router with firmware/software updates. Please do not reboot the router whilst it is completing the pin hole request. Let us know what the LED is showing after this and we'll look into this further for you if needed. 
 

Here to help 🙂
Virgin Media Forums Agent
Carley

Sephiroth
Alessandro Volta

Ah - the pinole reset that fixes a LED that's on the way out.  Wonderful.

Seph - ( DEFROCKED - My advice is at your risk)

Hello Carley, 

I've done as you asked, LED is still the same, I knew it would be but steps have to be followed 

20240616_132736.jpg

After reboot

20240616_135454.jpg

After reset

Aaron

Thank you for trying @4aron 

In this case, we are sending you a private message to best look into this issue. Please keep an eye out for an envelope at the top right corner of your Forum page. Let me know if you have any issues locating this. 

Thanks,

Akua_A
Forum Team

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