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Wi-Fi is rubbish

Barney-13
Tuning in

4 weeks ago

Virgin advertise how great WiFi is. I have just had a replacement hub 3 which is just as bad as the old one and the WiFi pods won’t connect to it

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12 REPLIES 12

Client62
Alessandro Volta

4 weeks ago

Contact VM support and have them re-pair the VM Pods to the new Hub 3.

Expect a total run around to find a person that will raise a finger to fix the issue.

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RedGooner
Super solver

4 weeks ago

In all the years i have been with VM, i have put my SH (every version of it) into Modem mode, added my own router. I NEVER suffer with WIFI isses, all my devices are conneted 100% of the time when I am home.

Funny that.

--
Red (VM SH2 AC Beta tester)
Running on 1Gbps VM service with SH4 in Modem Mode, with a ASUS GT-AX6000 router. With this setup I get Fantastic WIRED and WIRELESS Signals in my home. I dont work for VM. But I work in IT, and I know my tech.
My advice is at your own risk. If you are happy with my answers please press Kudo ?

jbrennand
Very Insightful Person
Very Insightful Person

4 weeks ago

To re-pair the Pods - Call the equipment activation number on - 0800 953 9500 (follow options) and check with them. You will need to hand, the Model numbers, serial numbers/MAC addresses off the barcode stickers of ALL pieces of kit and also your account number


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John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & TNT sport), x3 V6 boxes (1 wired, 2 on WiFi), Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's & TP-Link Archer C64 WAP. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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Daniel_Et
Forum Team
Forum Team

4 weeks ago

Hi @Barney-13, thank you for your post.

We're sorry to hear about the problems you've been having and that you feel this way 😔

I can see you've spoken to the team since you posted. Did they manage to book an appointment for you? 

Please pop back to us at your earliest convenience.

Regards,
Daniel

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Barney-13
Tuning in
In response to Daniel_Et

3 weeks ago

Appointment booked, even managed to get that wrong. I asked for Monday but they txt me appointment for Saturday, so I had to go back to make sure it was actually Monday. Come on !!

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Vikki_M
Forum Team
Forum Team
In response to Barney-13

3 weeks ago

Hi Barney-13,

We're sorry to hear you had to reschedule the visit.

We do hope the visit went well and this is now resolved.

If you do have any questions however, please pop back to us and we'd be happy to help.

Take care. 

Vikki - Forum Team


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Barney-13
Tuning in
In response to Vikki_M

2 weeks ago

Engineer came out, tbf really helpful. He said we shouldn’t have put up with the poor coverage for so long. He reconnected the WiFi pods and said they should connect soon. But they still haven’t, and are just flashing constantly. I’m sick of this sub performance from virgin. I am contemplating leaving for BT as they claim to have WiFi that actually is fit for purpose. Virgin are great at advertising how fast and stable WiFi is. Prove it!!

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Steven_L
Forum Team
Forum Team
In response to Barney-13

a week ago

Thanks for coming back to us Barney-13. We're sorry that your pods hadn't re-connected at the time that you posted, has that changed for you since then? If not, we can help to get this looked into further via private message. Please let us know if you'd like to carry on getting your problems investigated and we will be able to help from on the forums.

Kind Regards,

Steven_L

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Barney-13
Tuning in
In response to Steven_L

a week ago

Hi Steven , no they are not working and I’d like them to be pleas

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