Weak wifi for months!

[MG16]

Virgin has agreed and an engineer has said a wire needs fixing - still waiting!!!!!!!

How do I get Virgin to sort this out ASAP!

and to get compensation for the months of very weak Wifi, that i have had to go to a friend to use their Wifi on occasion. 

[Adduxi]

This is a Community based forum, and not a direct line to VM as such.  It can take a couple of days for a VM Mod to respond.  If your need is urgent please phone VM directly.

In regards to compensation, I believe it's only paid for a total loss of service.

[jpeg1]

If it's the outside cable to the road, there's not much you can do to hurry it up, they will do it when they get round to it. You could make a complaint, but that doesn't usually get anywhere.

Compensation is usually only paid if there is no service at all. What speed do you get using www.speedtest.net with a wired connection to the Hub? 

[MG16]

I spoke to Virgin who said there is a note next to the engineer's visit that work has been completed - he has no record of what day anyone came to fix it - nor have i seen anyone on my property (the wire is located on my side entrance, not the street). To me, that means the engineer finished his job, not the next person who was supposed to come in January!!! Who can i speak to, to find out if that wire was fixed - surely there would be a record?

[MG16]

I upgraded my package to get the fastest network - but speed is as bad as before 😞  

They are there to make promises and take extra money - but do not deliver!!!

[Adduxi]

Never, ever upgrade if your existing circuit is not delivering the contracted speed.  This should be the first thing to fix, rather than upgrade.

[Steven_L]

Hey MG16,

Welcome back to the community and thanks for taking the time to post. I’m sorry to hear of the issues that you’re with your cabling and the attempts to get updates on. I would be happy to take a further look into this for you but first I would need to confirm a few details via private message, please look out for my message and we can get started.
Kind Regards,

Steven_L