Weak Wi-Fi signal / Red Light

[Soldier2431]

Please help. I have had my hub three for a number of years and it’s never had any other light than a red light a boat range extenders All to no avail. The signal keeps dropping out. I’ve turned it off unplugged it. I’ve done everything but thrown it through the window. I have to say that I’m thinking of going from Virgin to someone else. I also pay £58 a month so I have to use my 5G signal because the Virgin Media hub three ain’t working, please help I would love an engineer to come round.

[jbrennand]

Red light is not indicative of any performance issues - just overheating.  So is the Hub getting hot?  If not then you issues lay elsewhere and the clues will be in the connection data - so can you do this....

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Firstly... Can we check… are your issues only evident on wifi connections or do you see them at the same times on devices connected on ethernet cables? If you don't know, can you check on one to help diagnose whether it is just a wifi issue or it could be network connection/Hub related?

THEN:   Post up your Hub/network connection details and someone will check to see if there is a problem there.  In your browser’s URL type in 192.168.0.1 if in router mode or 192.168.100.1 if in modem mode. No need to log in - just click on the “Router Status” icon/text at bottom-middle (Hub3/4/5) or top/right (SH’s) - of the Login page.
Then… Navigate to these “data pages” and just copy/paste the normal “Formatted Text” (not images) 3 FULL sets of data onto here – 2 tables from the Downstream, 2 from the Upstream, & the Network Logs pages. Don't worry too much about the formatting it can be easily read & DON’T include personal data or MAC addresses - blank them out - if you copy/paste the data, the board software will do this for you (you may need to click the "submit" button again). If character limits are “exceeded” - just do two posts

Also, If you haven’t already, set up a free, secure and “offlsite” - “Broadband Quality Monitor” to continually monitor the state of your connection and record any true network dropouts , latency issues, packet drops, etc - it will thus allow you to differentiate between those and simple wifi dropouts. It does it 24/7/365 and it keeps a visual record of any/all of your network disconnections, useful data to have to match to the Network logs (in your Hub settings) and also in discussions with VM - note it will take a few hours to start seeing a sensible picture - post up the “link” to the “share live graph”. Click the lower link (Share Live Graph) then, click generate. Copy the text in the Direct Link box, beware, there may be more text than you can see. On here click the Link icon (2 links chain to the left of the camera icon) In the URL box paste the link you copied and then click OK
https://www.thinkbroadband.com/broadband/monitoring/quality

[Zach_R]

Hi @Soldier2431,

Thank you for your post and welcome to our community forums. We're here to help.

I'm sorry to hear that you're having some trouble with your Hub 3 displaying a constant solid red light. If you haven't done so already, please follow the steps below.

• Turn the power switch off on the back of the Hub.

• Ensure the Hub is upright, in a well-ventilated location, and, if at all possible, out of direct sunlight.

• Then use the power switch to turn the unit back on. The Hub should now operate normally.

If you've followed the above steps and the issue remains, please respond to the private message that I'll be sending to you shortly and we'll proceed from there with this.

Thanks,
 

[Soldier2431]

Hi Zack

I have unplugged, switched off and even pressed the tiny reset button on previous occasions. Yes it works fine for a few hours then poor WiFi signal. Hub is upstairs and I thought it was the location so bought a WiFi extender,still a problem. Please help.