Forum Discussion

MattyC2's avatar
MattyC2
Joining in
8 months ago
Solved

Vm connect will not connect to hub 5

I've just got a hub 5 (been installed for 6 days now) and the Connect App will not see it.  I have restarted the hub, tried rebooting, deleted the app, deleted and reinstalled the app but nothing wo...
  • Client62's avatar
    Client62
    8 months ago

    Assuming your Hub 5 is in Router mode, that suggests VM's back end systems have still not updated with the details of your Hub.   All you can do it wait a few days and try again. Don't bother rebooting the VM Hub, that is not the problem / not a fix.

MattyC2's avatar
MattyC2
Joining in
7 months ago

are you able to disconnect devices from WiFi like you can in the app?

Alex_RM's avatar
Alex_RM
Forum Team
7 months ago

Hi MattyC2,

Can you confirm if you have a VPN on the device you're using? Or unknowingly through a security app on the device?

Alex_Rm

  • Sephiroth's avatar
    Sephiroth
    Alessandro Volta
    7 months ago

    Haven't you read the OP's first post saying he doesn't use a VPN?  You can't help solve a problem when you haven't properly read through what the customer has told you.

    Anyway, it's the wretched CONNECT app that's at fault - see all the other threads with this problem..  Is the Forum Team blind to this or have you been muzzled by those upstairs?