Virgin online chat option not working

[Deanhealy]

Hi I have  a v6 box which is not working correctly and I am trying to contact you through online chat.

But this also jot working on my pc or my mobile.

[Kath_F]

Hi Deanhealy, 

Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

We're sorry to hear you've been having an issue with speaking to the team via chat. It's not available for all types of queries and faults is one of those I'm afraid. 

Can you expand on the issue you're having with your V6 box so we can offer assistance?

Thanks,