Virgin media installed in area but I can’t get it.

[nabeelaali]

Our area had virgin media installed around 18months ago and I however waited until my current contract was up before I choose to move over. At the time the men installing the lines worked right outside my house however when checking if I can get it I am the only house on the street not able to get virgin media. This is very disappointing. Surely this cannot be correct?

[John_GS]

Hi @nabeelaali 

Thanks for posting and welcome to the community.

Sorry to hear your property cannot have our services.

I'll send you a PM now to get some details and have this investigated.

Best wishes.

[K8TB]

I have the same problem - cables installed 2 years ago now, there’s 4 houses that don’t seem to be able to get it, the virgin box is outside my house and the house behind me and next to me can get it. How is this right?

[Daniel_Et]

Hi @K8TB, thank you for your post.

In order to look into this for you further, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.

If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.

Regards,
Daniel