Virgin media connect app not working

[Rds261189]

Hi, I've uninstalled and reinstalled the virgin media connect app and cleared the cache etc and the app keeps saying not connected to the Internet altho I am connected to the main hub, I'm wondering if this is an issue or if this can be fixed in anyway?

Thanks

[Client62]

The Connect app is so flaky it is quite useless for us.  
Manage the Hub directly at http://192.168.0.1  login with the Hub Password.