2 weeks ago
My tale of woe with virgin.
i am due to move house and organised a date of 18th October as we did not have a firm completion date. I then recieved an email stating that my install had been delayed to 24th October which was fine as we still have not moved. Here’s the thing though….virgin still cut us off on the 17th leaving us with no tv, heating, internet etc. I spoke to various people at virgin and was eventually reconnected 3 days later. We are now due to move on the 30th approx so will be contacting them again to organise a new install at my new property.
on Sunday night the internet went down again and an engineer has just been and noticed that the cabinet has been vandalised and hopefully someone will be out to repair today and to top it all off I have just checked my upcoming bills and it states that the next bill is over 90 pounds when I usually pay approx 36. I upgraded to gig1 in September on a 18 month contract, so contacted virgin again and was told that my bill will be adjusted to 58 pounds. I have no clue what virgin is doing but the service is shocking.
never had many issues but my god just recently they have taken a steep nose dive
2 weeks ago
Hi @holdski
Welcome back to the community forums.
I'm sorry to hear that recently our standards have slipped when it comes to receiving support. This is not something we like to hear. We pride ourselves on offering the best support possible so it disappoints us when this isn't given.
Do keep us posted should you've any further concerns regarding your delayed installation at your new property, we appreciate that this can be frustrating though delays can happen due to the way we provide a network to our customers, we'll work to help support in any way we can moving forward should you need.