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Virgin Wi-Fi guarantees

Joining in

I was upgraded to hub 5 for free as Wi-Fi does not reach all of house. My package still says M350. I still cannot get Wi-Fi in parts of house , do I have to pay for pods, what about this virgin guarantee 


Knows their stuff

You did very well to get a Hub 5 on M350. AFAIK wifi on all VM hubs is pretty feeble and that's why the old hands on here use modem mode and our own routers/kit.

That guarantee

I'm not a Very Insightful Person (just a little bit, sometimes). I don't work for Virgin Media (but then nor do any of the offshore customer service agents).