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Virgin Media broadband down

JJ16
Joining in

3 weeks ago

Service is down in the Naunton Park area of Cheltenham

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4 REPLIES 4

newapollo
Very Insightful Person
Very Insightful Person

3 weeks ago

Hi JJ16 

Have you used the /check-services/   function? You can also a run a test on your equipment from there. 

If nothing is showing  you could also try the automated Service Status number  0800 561 0061.  This often gives details of more local issues down to postcode level.

Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
Problem solved? Click to mark as a Helpful Answer, or use Kudos to say thanks

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali
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JJ16
Joining in
In response to newapollo

3 weeks ago

Yeah tried all of that. Others in local area also lost connection and have green light flashing

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jpeg1
Alessandro Volta

3 weeks ago

If the automated status number is not reporting a fault, you'll need to call Customer service to report the fault. This discussion forum is not a reporting service. 

- jpeg1
My name is NOT Alessandro. That's just a tag Virginmedia sticks on some contributors. Please ignore it.

JJ16
Joining in
In response to jpeg1

3 weeks ago

Done that before posting. I was just showing others they are not alone if they have same problem

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