Virgin Media are full of false promises

[Tobydog]

Nearly two weeks ago I was offered the chance to upgrade to 1gb broadband & new router all for £3.99 per month extra,  I accepted the offer and a new contract was sent to me with the new speed and price increase.

Well despite several calls I am still yet to receive the upgrade, I have the new contract and I want virgin to honour the contract.

We pay a high price for virgin services and get treated like inconveniences'  Seriously thinking of cancelling paying an early release fee and going to BT for my BB and Freeview or my TV 

[jbrennand]

VM say It can take up to two weeks but shouldn't in the real world.

What is showing in your online account re. your package?

What Hub do you currently have?  1GB needs the Hub 4 or 5.  The connection speed will be shown in the "configuration data" page within the Hub's settings - reboot the Hub then log in and report back what its showing

[Tobydog]

My package is still showing as my original package, when I signed up, I have a hub 3 and it states on the new contract that the router will be upgraded to the hub 5, I use it in modem mode anyway as I find the WiFi on the hub 3 is pretty poor

[jbrennand]

A VM person should respond here soon and take a look for you

[John_GS]

Hi @Tobydog 

Thanks for posting and welcome back to the community.

I'll send you a PM now to assist further.

Best wishes.