Very distant fix date for local broadband fault

[Cardiffman282]

Hello. I have slow download (c. 100 out of 250 Mbps) and upload (c.5 out of 25 Mbps) speeds. Most of my upstream channels' modulation is too low too (16/32 out of 64 QAM).

I checked the phone and online status checking tools and there is indeed a local, albeit intermittent, fault in my bit of Cardiff.

Generally my connection is pretty good and I understand that stuff occasionally happens. However the current fix date is in ten (10) days time (14 May at a suspiciously specific 10.05am). This seems extravagant. 

[Gareth_L]

Hello Cardiffman282,

Just wanted to drop you a quick message to see how the visit went?

I did run a quick check on your up and downstream levels and everything looks 100% better now.

Gareth_L

[Cardiffman282]

Yup all good. Thanks for taking ownership of this one Gareth. Appreciated. 

[Cardiffman282]

Just to add I also just had a nice courtesy call from VM about my overall experience of the most recent engineer visits which is appreciated. 

[Ashleigh_C]

Thank you for letting us know @Cardiffman282 and I'll pass it back to Gareth as well! I'm so glad things are looking better now. 

If you need any further help at all please do pop back to the forums and we will do all we can to assist!