on 04-05-2024 15:17
Hello. I have slow download (c. 100 out of 250 Mbps) and upload (c.5 out of 25 Mbps) speeds. Most of my upstream channels' modulation is too low too (16/32 out of 64 QAM).
I checked the phone and online status checking tools and there is indeed a local, albeit intermittent, fault in my bit of Cardiff.
Generally my connection is pretty good and I understand that stuff occasionally happens. However the current fix date is in ten (10) days time (14 May at a suspiciously specific 10.05am). This seems extravagant.
Answered! Go to Answer
on 04-06-2024 17:32
Downstream post RS errors now rearing their head too. Stats since last Hub power down on Friday
1 | Locked | 38.9 | 45 | 1380 |
2 | Locked | 38.9 | 400 | 749 |
3 | Locked | 40.3 | 411 | 712 |
4 | Locked | 40.3 | 269 | 1156 |
5 | Locked | 40.3 | 115 | 1313 |
6 | Locked | 40.3 | 432 | 789 |
7 | Locked | 38.9 | 38 | 1491 |
8 | Locked | 38.9 | 29 | 1462 |
9 | Locked | 40.3 | 63 | 1801 |
10 | Locked | 38.9 | 39 | 5375 |
11 | Locked | 40.9 | 38 | 2495 |
12 | Locked | 38.9 | 51 | 1627 |
13 | Locked | 38.9 | 62 | 1732 |
14 | Locked | 40.3 | 94 | 1785 |
15 | Locked | 40.3 | 98 | 1798 |
16 | Locked | 40.3 | 62 | 2374 |
17 | Locked | 40.9 | 57 | 1943 |
18 | Locked | 40.3 | 52 | 1994 |
19 | Locked | 40.9 | 57 | 2306 |
20 | Locked | 38.9 | 41 | 3260 |
21 | Locked | 40.3 | 914 | 5835 |
22 | Locked | 40.3 | 1168 | 6827 |
23 | Locked | 40.3 | 1206 | 6821 |
24 | Locked | 40.3 | 1164 | 6648 |
on 09-06-2024 13:53
Thank you @Cardiffman282
The fault is not showing on our side, I have checked the site linked and can see a reset is recommended.
I'm sure you've already tried a pinhole reset recently but are you able to try again for us?
on 09-06-2024 15:05
on 02-07-2024 16:36
on 23-07-2024 17:51
on 26-07-2024 11:32
Our apologies that you're experiencing an ongoing intermittent issue with your services @Cardiffman282
We can assure you the engineers are working to get this fully resolved, please do keep us updated should anything get worse or change at all at your side and we can support further should you need.
on 26-07-2024 11:58
on 25-08-2024 18:56
Well sorry to bore everyone with this thread but I am now into my fourth consecutive monthly local service outage (May, June, July, and August).
I no longer think this is within the reasonable boundaries of acceptability and would like an account credit please.
on 28-08-2024 09:06
Thanks for coming back to us Cardiffman282, we're sorry to hear of the ongoing issues that you're experiencing with your connections. I would be happy to take a further look into this for you but first I would need to confirm a few details via private message, please look out for my message and we can get started.
Kind Regards,
Steven_L
on 29-08-2024 11:33