Very distant fix date for local broadband fault

[Cardiffman282]

Hello. I have slow download (c. 100 out of 250 Mbps) and upload (c.5 out of 25 Mbps) speeds. Most of my upstream channels' modulation is too low too (16/32 out of 64 QAM).

I checked the phone and online status checking tools and there is indeed a local, albeit intermittent, fault in my bit of Cardiff.

Generally my connection is pretty good and I understand that stuff occasionally happens. However the current fix date is in ten (10) days time (14 May at a suspiciously specific 10.05am). This seems extravagant. 

[jbrennand]

Fix times can be difficult to "estimate" - such as ones like this....

[nodrogd]

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@Cardiffman282 wrote:

Generally my connection is pretty good and I understand that stuff occasionally happens. However the current fix date is in ten (10) days time (14 May at a suspiciously specific 10.05am). This seems extravagant. 

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If it's an SNR fault (noise on the network) this requires a lot of investigative work to trace which customer line is injecting the noise. It can take weeks.

[Cardiffman282]

Interesting point. I just had a nose at my BQM and unbeknownst to me I have had constant, if low level, packet loss too since Thursday night (with some sort of lightening event around 9pm that night) . This is also unusual for my connection. See pic. 

 

[nodrogd]

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@Cardiffman282 wrote:

Interesting point. I just had a nose at my BQM and unbeknownst to me I have had constant, if low level, packet loss too since Thursday night (with some sort of lightening event around 9pm that night) . This is also unusual for my connection. See pic. 

 

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Could be an isolator has been compromised. These things usually blow completely & cause total loss of service, but I have had experience of a couple fouling the incoming signal rather than stopping it.

[Client62]

Could also be a network issue that is 500 miles from your home, looking at a BQM graph, you can not tell.

[Cardiffman282]

Since powering the Hub 3 down yesterday I have 19 T3 errors. Just saying. 

[Cardiffman282]

Fixed as of around 10 am this morning. Upstream modulation all back up to 64 QAM and packet loss on the BQM has evaporated. Thank you for the responses. I'll shut up now. 

[Cardiffman282]

Just back for a moan really as it's still an open ticket at VM (Fault Ref: F011296094) (and yes I know about the absence of residential SLAs and the need for redundancy etc). 

Upstream QAMs? All good.

BQM packet loss issue? Also all good.

Up/ down speeds? Fine.

Promised server status updates? Hmmm. Yeah but no but. The VM engineer is doing some sort of time shifting hokey cokey apparently:

8.37am: "Our engineer is on site and they're working to fix the problem. We now expect to have this resolved by 2024-05-09T18:00: 00" 

12.15pm: "The latest update is: We have identified the problem and an engineer is on their way. We now expect to have this resolved by 2024-05-14T09:00: 00" 

Post RS errors for just the past few days looking okay? Err...

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	37.6	326	1811
2	Locked	37.6	268	1980
3	Locked	37.6	192	2057
4	Locked	38.6	175	2268
5	Locked	37.6	359	2495
6	Locked	37.6	135758	6057
7	Locked	37.6	75697	5498
8	Locked	37.6	350	2429
9	Locked	38.6	353	2010
10	Locked	38.6	309	1867
11	Locked	38.6	183	2376
12	Locked	38.6	260	2361
13	Locked	37.6	275	2472
14	Locked	38.6	328	2334
15	Locked	38.9	277	2698
16	Locked	38.6	55011	5403
17	Locked	38.9	72627	5393
18	Locked	38.6	347	2696
19	Locked	38.9	252	1893
20	Locked	38.6	182	2028
21	Locked	38.6	114	2300
22	Locked	38.6	182	2483
23	Locked	38.6	242	2270
24	Locked	38.6	192	2374

[Cardiffman282]

Just to bore everyone a bit more this never really resolved itself and I now have an engineer due tomorrow afternoon.