VM connect app not showing hub and can't set up WiFi booster

[garycrawf80]

Going round in circles here.

The VM Connect app doesn't show my hub.  Message "it's a problem at our end"

I have been sent a wifi booster and it isn't allowing me to set it up as it says there isn't a hub in the VM connect app.

Can't find any answer online, help!

 

[garycrawf80]

 

[Gareth_L]

Hello garycrawf80.

Thanks for your first post and welcome to our community.

Sorry to hear you are having issues with our connect app and setting up your pod/booster

I'd like to take a look into this for you as we can first get the pod set up then we can look at the connect app afterwards.
If you don't mind, I will need to send you a private message to pass security. 
If you can check your logo at the  top right of your screen that would be great. 
Regards     
Gareth_L