Hi swm.
Thanks for your time this morning.
Please don't forget to let me know how you get on with the new hub being delivered.
Gareth_L
Good evening Kath
This evening I tried the full reset for 60 seconds as requested, whilst it was resetting i turned off all three wifi pods.
After it had been through it's reset sequence I connected my iPhone to the wifi, sitting next to the hub, and after reloading the VM Connect app it still reported "Hub not found".
I then tried connecting to the GUI at 192.168.0.1 and after changing the password I got to the setup pages. I was then able to reset the SSID and Passcode so that all of my home automation was able to reconnect.
I have also switched the wifi pods back on and they slowly reconnected.
I later retried the Connect app on a different Apple device which did not work. Later in the evening I also lost the ability to access the GUI, got the loggin screen and password but then just a blank page.
I’m just going round and round in circles and have exhausted all your recommendations and now simply want a operational system or the ability to exit my contract without penalty.
I know that you have access to my account so will have access to my telephone number so could I ask please that you arrange a call to discuss a resolution one way or another.
Forum TeamHi swm.
Thanks for your time this morning.
Please don't forget to let me know how you get on with the new hub being delivered.
Gareth_L
Hi Gareth
Hub arrived and connected to the network. I have changed the SSID so it matches the settings already configured for my home automation and all appears good. The three WIFI pods have also connected.
Thank you for your help and hopefully I will be able to cotrol my wifi without issues.
Stuart M
Hi!
I am having exact same issues. Cannot access router settings by any method. Virgin offered me the upgrade to a Hub 4 from my Hub 3 and I'm beginning to wish I hadn't. Although the Internet connectivity is working well, as I said I have no access to the router settings... cant even get past the login screen and VM connect says it cant find the router! This is unacceptable, there are many out there with the same issue...what are you guys doing about it? Any solutions you can offer not already on this forum would be appreciated... I've tried all the ones already posted more than once!
Thanks!
Capant
Hi Capant,
Thanks for posting on our Community Forums, sorry to hear you're having this issue with your Hub settings!
We can help with this issue here, however I can see on your services that you may have already spoken to our phone line about this.
Could you confirm if that is the case please?
Thanks,
Megan
I'm having a similar issue.
Replaced hub 3 today after poor performance. Pods no longer connecting (flashing white light) and unable to connect to hub in VM connect app.
Cleared cache ect and fresh install. Performed 60 second reset.
"Hub not found"
