VM Blocking Access to my Company Domain

[vickya1234]

We have a new company and I have been using the email address with the domain phola.co.uk through my VM Wifi with no issues until today.  Today we published the website and after accessing it once I am now unable to get in as it gives me the below message.  I am now also unable to send and receive emails on my phola.co.uk address when connected to my VM Wifi. I also cannot connect to phola.co.uk site/emails from my phone when its on the VM Wifi.  However when I turn off the Wifi and use my mobile network I can get onto the phola.co.uk website and send/receive emails so it's definitely a VM issue.  

This site can’t be reached

www.phola.co.uk took too long to respond.

Try:

• Checking the connection
• Checking the proxy and the firewall
• Running Windows Network Diagnostics

ERR_CONNECTION_TIMED_OUT

How can I fix this as this domain's site and emails will be in daily use. I tried following similar posts that had a similar issue but got a bit lost when trying to understand how to fix it.

[jpeg1]

Have you spoken to the web hosting company to see if they have records of failed access attempts?

[Roger_Gooner]

I can access the website. And here's my trace route.

C:\>tracert phola.co.uk

Tracing route to phola.co.uk [102.222.124.11]
over a maximum of 30 hops:

  1     2 ms     1 ms     1 ms  192.168.0.1
  2     *        *        *     Request timed out.
  3    12 ms     8 ms    10 ms  haye-core-2b-ae36-650.network.virginmedia.net [80.3.178.221]
  4     9 ms     8 ms     8 ms  haye-core-2a-ae1-0.network.virginmedia.net [80.3.176.177]
  5     *        *        *     Request timed out.
  6    32 ms    10 ms     9 ms  aor.uk-lon03a-ri1.network.virginmedia.net [62.254.42.174]
  7     *        *        *     Request timed out.
  8     9 ms     8 ms     9 ms  193.251.129.78
  9    12 ms     9 ms    11 ms  81.52.186.252
 10   169 ms   172 ms   169 ms  u1c-cust.coolideas.co.za [154.0.0.48]
 11     *        *        *     Request timed out.
 12     *        *        *     Request timed out.
 13   171 ms   169 ms   168 ms  u1v5-cust.coolideas.co.za [154.0.9.113]
 14   170 ms   170 ms   169 ms  kenway.aserv.co.za [102.222.124.11]

Trace complete.

C:\>

[Tudor]

Has the sites IP address changed? If so it can take up to 72 hours for the VM DNS servers to be updated.