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VM Blocking Access to my Company Domain

vickya1234
Settling in

We have a new company and I have been using the email address with the domain phola.co.uk through my VM Wifi with no issues until today.  Today we published the website and after accessing it once I am now unable to get in as it gives me the below message.  I am now also unable to send and receive emails on my phola.co.uk address when connected to my VM Wifi. I also cannot connect to phola.co.uk site/emails from my phone when its on the VM Wifi.  However when I turn off the Wifi and use my mobile network I can get onto the phola.co.uk website and send/receive emails so it's definitely a VM issue.  

This site can’t be reached

www.phola.co.uk took too long to respond.

Try:

  • Checking the connection
  • Checking the proxy and the firewall
  • Running Windows Network Diagnostics
ERR_CONNECTION_TIMED_OUT
 
How can I fix this as this domain's site and emails will be in daily use. I tried following similar posts that had a similar issue but got a bit lost when trying to understand how to fix it.
 
3 REPLIES 3

jpeg1
Alessandro Volta

Have you spoken to the web hosting company to see if they have records of failed access attempts?

 

 

- jpeg1
My name is NOT Alessandro. That's just a tag Virginmedia sticks on some contributors. Please ignore it.

Roger_Gooner
Alessandro Volta

I can access the website. And here's my trace route.

C:\>tracert phola.co.uk

Tracing route to phola.co.uk [102.222.124.11]
over a maximum of 30 hops:

  1     2 ms     1 ms     1 ms  192.168.0.1
  2     *        *        *     Request timed out.
  3    12 ms     8 ms    10 ms  haye-core-2b-ae36-650.network.virginmedia.net [80.3.178.221]
  4     9 ms     8 ms     8 ms  haye-core-2a-ae1-0.network.virginmedia.net [80.3.176.177]
  5     *        *        *     Request timed out.
  6    32 ms    10 ms     9 ms  aor.uk-lon03a-ri1.network.virginmedia.net [62.254.42.174]
  7     *        *        *     Request timed out.
  8     9 ms     8 ms     9 ms  193.251.129.78
  9    12 ms     9 ms    11 ms  81.52.186.252
 10   169 ms   172 ms   169 ms  u1c-cust.coolideas.co.za [154.0.0.48]
 11     *        *        *     Request timed out.
 12     *        *        *     Request timed out.
 13   171 ms   169 ms   168 ms  u1v5-cust.coolideas.co.za [154.0.9.113]
 14   170 ms   170 ms   169 ms  kenway.aserv.co.za [102.222.124.11]

Trace complete.

C:\>
--
Hub 5, TP-Link TL-SG108S 8-port gigabit switch, 360
My Broadband Ping - Roger's VM hub 5 broadband connection

Tudor
Very Insightful Person
Very Insightful Person

Has the sites IP address changed? If so it can take up to 72 hours for the VM DNS servers to be updated.


Tudor
There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2