Upgrade to 1gig

[mistryjayesh]

Hi 

I recently upgraded to 1gb from M500 and I got confirmation today that my speed upgrade has been applied.

I did a Sam Knows speed test and I am only getting 235mb even when wired to the Hub 5.

I notice that on the speed test it is detecting that my package is still on Virgin media 500x50, even though I am getting 1143mbs to the router.

My question is has the speed upgrade been applied fully or do I need to wait some time for this to take effect even though I am getting 1143mb to the router?

Thanks

Jay

[mistryjayesh]

[roodles]

Out of interest, what is the device you are testing on?

Obviously there are a few things to check - are the cables and any switches all gigabit, can the CPU handle the download, etc (it would have to be pretty low end or ancient to not be capable but worth checking)?

[Adduxi]

Looking at the Samknows would suggest you are on the 1Gb Tier.

However, check the conf settings on the Hub. It will show what speed has been provisioned.
It's Configuration tab - Primary Downstream Service Flow - Max Traffic Rate.

As for your device, are you using a Cat 6 cable directly connected to the Hub?

If you use Windows, rerun the test using "Safe Mode with Networking Support".

Is your device capable of sustaining the 1Gb download?

[mistryjayesh]

3.0 Downstream channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	331000000	8.2	42	QAM 256	25
2	139000000	8.9	41	QAM 256	1
3	147000000	9	41	QAM 256	2
4	155000000	8.9	41	QAM 256	3
5	163000000	8.7	41	QAM 256	4
6	171000000	8.8	41	QAM 256	5
7	179000000	8.8	41	QAM 256	6
8	187000000	8.5	41	QAM 256	7
9	195000000	8.8	42	QAM 256	8
10	203000000	8.6	41	QAM 256	9
11	211000000	8.8	41	QAM 256	10
12	219000000	8.7	42	QAM 256	11
13	227000000	8.5	41	QAM 256	12
14	235000000	8.5	41	QAM 256	13
15	243000000	8.7	42	QAM 256	14
16	251000000	8.5	42	QAM 256	15
17	259000000	8.1	42	QAM 256	16
18	267000000	7.7	42	QAM 256	17
19	275000000	7.6	41	QAM 256	18
20	283000000	7.9	42	QAM 256	19
21	291000000	8.1	42	QAM 256	20
22	299000000	8.1	42	QAM 256	21
23	307000000	8.3	42	QAM 256	22
24	315000000	8.4	42	QAM 256	23
25	323000000	8.3	42	QAM 256	24
26	339000000	8.3	41	QAM 256	26
27	347000000	8.5	42	QAM 256	27
28	355000000	8.5	42	QAM 256	28
29	363000000	8.4	42	QAM 256	29
30	371000000	8.5	42	QAM 256	30
31	379000000	8.7	42	QAM 256	31
32	387000000	8.6	42	QAM 256	32

3.0 Downstream channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	42	0	0
2	Locked	41	0	0
3	Locked	41	0	0
4	Locked	41	0	0
5	Locked	41	0	0
6	Locked	41	0	0
7	Locked	41	0	0
8	Locked	41	0	0
9	Locked	42	0	0
10	Locked	41	0	0
11	Locked	41	0	0
12	Locked	42	0	0
13	Locked	41	0	0
14	Locked	41	0	0
15	Locked	42	0	0
16	Locked	42	0	0
17	Locked	42	0	0
18	Locked	42	0	0
19	Locked	41	0	0
20	Locked	42	0	0
21	Locked	42	0	0
22	Locked	42	0	0
23	Locked	42	0	0
24	Locked	42	0	0
25	Locked	42	0	0
26	Locked	41	0	0
27	Locked	42	0	0
28	Locked	42	0	0
29	Locked	42	0	0
30	Locked	42	0	0
31	Locked	42	0	0
32	Locked	42	0	0

3.1 Downstream channels

Channel Channel Width (MHz) FFT Type Number of Active Subcarriers Modulation (Active Profile) First Active Subcarrier (Hz)

159

94

4K

1840

QAM 4096

1108

3.1 Downstream channels

Channel ID Locked Status RxMER Data (dB) PLC Power (dBmV) Corrected errors (Active Profile) Uncorrectable errors (Active Profile)

159

Locked

42

5.9

11831345

0

[mistryjayesh]

3.0 Upstream channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

0	49600000	44.8	5120	QAM 64	1
1	43100000	43.8	5120	QAM 64	2
2	36600000	43.5	5120	QAM 64	3
3	30100000	42.5	5120	QAM 64	4
4	23600000	41.3	5120	QAM 64	5

3.0 Upstream channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

0	ATDMA	0	0	0	0
1	ATDMA	0	0	0	0
2	ATDMA	0	0	0	0
3	ATDMA	0	0	0	0
4	ATDMA	0	0	3	0

3.1 Upstream channels

Channel Channel Width (MHz) Power (dBmV) FFT Type Modulation

6

10

39.0

2K

QAM 256

3.1 Upstream channels

Channel Channel Type Number of Active Subcarriers First Active Subcarrier (Hz) T3 Timeouts T4 Timeouts

6

OFDMA

200

74000000

0

0

[mistryjayesh]

Network Log

Time Priority Description

09-02-2024 13:56:40	notice	CM-STATUS message sent. Event Type Code: 3; Chan ID: N/A; DSID: 422389; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
09-02-2024 13:56:26	warning	Unicast DSID PSN startup error
09-02-2024 13:56:17	notice	US profile assignment change. US Chan ID: 6; Previous Profile: 13; New Profile: 11 13.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
09-02-2024 13:56:17	warning	DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
09-02-2024 13:56:13	notice	REGISTRATION COMPLETE - Waiting for Operational status
09-02-2024 13:56:07	warning	Dynamic Range Window violation
09-02-2024 13:56:07	warning	REG-RSP-MP Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
09-02-2024 13:56:07	warning	RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
09-02-2024 13:56:07	warning	RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
09-02-2024 13:56:07	warning	Dynamic Range Window violation
09-02-2024 13:56:07	warning	Dynamic Range Window violation
09-02-2024 13:56:07	warning	RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
09-02-2024 13:56:01	notice	DS profile assignment change. DS Chan ID: 32; Previous Profile: ; New Profile: 1 2 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
09-02-2024 13:55:53	warning	DHCP WARNING - Non-critical field invalid in response ;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
09-02-2024 13:55:51	notice	Honoring MDD; IP provisioning mode = IPv4
09-02-2024 13:55:36	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
09-02-2024 13:55:31	critical	Cable Modem Reboot because of - Reboot Timezone Change
09-02-2024 13:55:31	critical	SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
09-02-2024 13:52:27	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
09-02-2024 13:52:20	critical	SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
09-02-2024 13:52:19	critical	Cable Modem Reboot because of - pin-reset

[mistryjayesh]

Hi Adduxi

I have posted my stats from my Hub 5 can you have a look and tell me if they are ok?

Thanks

Jay

[mistryjayesh]

Hi Roodles 

I used my HP Pro book connected to the Hub 5 via cable to test.
I am not sure if the cable is a gigabit cable 

[Adduxi]

Yes, power levels all look fine at the moment, albeit the Downstream is nearing the top of the range of 10.

Did you check the provisioned speed?