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Trying to order additional wifi pod

almark
On our wavelength

It took me five months to finally get my first wifi pod. Countless emails, telephone calls, formal letter of complaint and then suddenly out of the a wifi pod arrived. No explanation, no apology. In fairness it fixed the problem I was having it that room. But I needed another one for a different room. I used the vm connect app but contrary to what it says on the website, I couldn't order one after getting a poor test result. Another help page offering to help is 404.  It is like getting blood out of a stone. I am getting the runaround again, with orders promised but not delivered. I am more than happy to give all details by pm. I am the account holder, on 1GIG. Wifi max, with one wifi pod, but I need another and do not want to engage in 100s of telephone calls over five months to get this sorted. 

 

1 ACCEPTED SOLUTION

Accepted Solutions

Ayisha_B
Forum Team
Forum Team

Thanks for your time via PM @almark 

As discussed your Pod is en route 🙂

Once received follow the instructions on this page👉 here to get it set up. 

We're here if you need anything else.

Ayisha_B
Forum Team

New around here? Check out the do's and don'ts, in our Community FAQs


See where this Helpful Answer was posted

3 REPLIES 3

Ayisha_B
Forum Team
Forum Team

Hi @almark 👋

A warm welcome back to our Community Forums and thanks for your post. 

I am so sorry for the poor experience when trying to order your WiFi Pods.

I would love to assist you further so will pop you a PM 📩 now and we can go from there.

Speak soon!

Ayisha_B
Forum Team

New around here? Check out the do's and don'ts, in our Community FAQs


Ayisha_B
Forum Team
Forum Team

Thanks for your time via PM @almark 

As discussed your Pod is en route 🙂

Once received follow the instructions on this page👉 here to get it set up. 

We're here if you need anything else.

Ayisha_B
Forum Team

New around here? Check out the do's and don'ts, in our Community FAQs


Hi, I am having the same issues. I need to order additional wi-fi pods but website and links do not work. The 'contact us' button does nothing. 

I have one pod but getting poor WiFi signal across the house and hope two additional pods will rectify the low speeds.

Could you contact me too to help me out? Many thanks