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Solid red light on router

Tuning in

I have a solid red light on my v3 router, internet works though. 


Dialled in

That usually means it’s detected an internal hardware fault that is often triggered by overheating. Is it in a window with direct sunlight hitting it or near a heater? 

For all overheating electronics use caution. Eg if it was really hot to touch I wouldn’t go to bed with it on. You just never know! 

If it’s not caused by something obvious you should report it to virgin so that it can be remedied. Overheating devices are more prone to failure and it’s best to get it swapped before that happens.

Very Insightful Person
Very Insightful Person

If the red LED persists after a pinhole reset, the Hub should be swapped out. This red LED is the overheat warning and should be working correctly.  VM can't take the risk of a thermal event 

If you wait here a couple of days a VM Mod should pick this up and discuss directly with you.

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Forum Team (Retired)
Forum Team (Retired)

Hi @Hairyjam 👋,

Thank you for your post and I am sorry to hear you are having issues with the red light with your hub. I can see you did reboot before this so we will need to get this replaced. I will pop you over a PM and we can go from there. Please keep an eye out for the little envelope 📩👀