Solid Red Light after re-sets

[amcw140]

Hi,

had issues all week with a solid red light on my hub - wifi is on and off working, have reset it multiple times, the red light is still showing. 

The hub isn't overheated, nor is it in an unventilated area. It looks like we need a new hub, I work from home and can't spend hours on the phone contacting Virgin. Please advise. 

[Sabrina_B]

Hi @amcw140 👋.

Thanks for reaching out to us and welcome to the Community Forums. Apologies for the issues that you are having with the red light on your Hub. We can certainly assist you, we would need to bring you in for a private message to discuss this and resolve. 

Please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.
 

Thanks.

Sabrina