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Soft lock on?

Reena5110
Joining in

Hi,

I recently switched to virgin media 2 weeks ago.

I am originally from Germany and before I never had an issue accessing German apps or streams. When I tried it today I could not login or access any of my apps.

After some googling I read about a soft lock that night be the cause of it. I also read that this can or will be lifted after 30 days being with virgin media. Is this true? 

Is there anything that can be done otherwise?

 

Thank you in advance 

 

4 REPLIES 4

Number-6
On our wavelength

@Reena5110 wrote:

After some googling I read about a soft lock that night be the cause of it. I also read that this can or will be lifted after 30 days being with virgin media. Is this true?


A soft lock, well that’s a new one, no ideas what you might have stumbled across via  Google search but , no it doesn't exist - there is no such thing as a ‘soft lock’, and, in the found that it doesn't exist, no it won’t be lifted after 30 days, because it doesn't exist!!

Tell me, out of interest, who told you this? Would it have been, by any chance, VM's sorry apology for a customer service provision, or ‘the team’ as they insist on calling them? If so then you really should the aware that you might as well ask a random house brick the same question and get just as good an answer!

asim18
Fibre optic

I would have assumed you cant access the German services because they are geo-blocked to Germany.

You may need to VPN to Germany to access these services or they simply may not allow this. Check their terms and conditions.

Are they Android/iPhone apps? Have you tried accessing these services using mobile data?

Sephiroth
Alessandro Volta

So that we can home in on your issue (the replies you've received would be correct), please provide us with at least one German site/app or whatever you cannot reach.  Allows us to experiment.

Seph - ( DEFROCKED - My advice is at your risk)

Cardiffman282
Super solver

Try disabling Web Safe https://www.virginmedia.com/help/how-to/security/essential-security 

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