Smart plug and Lights

[stevewall74]

Hi I’ve given up so any help would be great. Some of my smart lights have started playing up and have now stopped working. I can’t add any new devices I’ve bought. I’ve reset the router (hub4), changed passwords, everything, but no new devices connect. I’ve not changed any settings eg 5 from 2.4 ( I know devices only work on 2.4). Also I can’t access the router as the password on the router doesn’t work. Fed up tbh. 

[carl_pearce]

Can you confirm you are using the settings password, rather than the Wi-Fi password, to access the HUB settings?

You need to split your SSID (Network Name) into two to support smart plugs and lights, or at least disable 5Ghz when pairing devices, then re-enable.

[Vikki_M]

Hi stevewall74

Thank you for your post and welcome to our community.

We are sorry to hear about the issues you are having with the Hub.

Has the advise from the community resolved the issues for you?

If you do need further support, please pop back to us here and we will do all we can to help. 

[legacy1]

Get yourself a smart router with 1Gb ports and use hub in modem mode

[Gareth_L]

Hello stevewall74.

Just a quick message t see how you are getting along with the smart lights?

Gareth_L

[stevewall74]

Can’t access router as password written on back doesn’t work (yes it is the settings password) 

[Ayisha_B]

Are you getting any specific error @stevewall74 ?