Smart devices keep going offline

[Jonsxf]

amera outside my property keep going offline I never had a issue when I was with sky but since being with virgin which might I add is ment to be tree than sky for connectivity on wifi I want to order wifi pod but the vm connect app doesn’t give me the option to order any Help 

[legacy1]

Pods are not gong to help look at getting your own router with 1Gb ports and put hub in modem mode 

[Jonsxf]

I have the gig 1 hub 5 

[Jonsxf]

What difference does putting the router in modem mode make and will it cause issues with other devices linked to it thanks

[legacy1]

you need to look at a better the hub router mode is buggy 

ASUS TUF Gaming AX3000 V2 Dual Band WLAN Combinable Router (Tethering as 4G and 5G Router Replacemen...

[Matthew_ML]

Hey Jonsxf, thank you for reaching out and a warm welcome to the community, I am sorry to hear you are having some connection problems.

I've taken a look and everything looks great from our side, your levels are very good all being in the green,

How has it been the last few days?

[Client62]

VM Smart Wi-Fi and use of Wi-Fi Auto channels can result in repeated Wi-Fi instability.

Try with Smart Wi-Fi Disabled,  set 2.4GHz on Channel 1 or 6 or 11, try 5GHz on Channel 36 or 44.