Slow wifi speeds / blackspots but can't order an additional wifi pod - help!

[tonyc1972]

We've had VM broadband for a few months now. We had some initial speed issues and an engineer came out and replaced the router. We have a large 5 bedroomed house and he told us he would order an extra pod, but it never arrived. I managed to speak to a CS agent a while later and they also confirmed they would send an extra pod - never arrived.

Now when I try to do it via the app I end up going in circles where I can never actually speak to an agent to raise the issue despite logging slow donwload speeds / black spots in some areas of the house. Can someone please tell me how I can speak to someone to resolve this? Many thanks!

[Zach_R]

Hi @tonyc1972,

Thank you for your post and welcome back to our community forums. We're here to help.

I'm very sorry to hear of your WiFi service issues, and that you're also struggling to order a WiFi Pod. I'm going to send you a private message shortly so that we can take a closer look into this. Please respond to that when you can and we'll go from there with this.

Thanks,