Slow Internet on Firefox, Edge & Chrome

[ImNuMBeR1]

So after a week or so of having my service activated in my new place the internet speed is slow. Loading websites is equally as slow. Firefox, Chrome and Edge. I'm unsure if its to do with my actual service, a fault or a router problem.

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	203000000	3.2	38	256 qam	9
2	211000000	3	38	256 qam	10
3	219000000	2.5	38	256 qam	11
4	227000000	1.9	38	256 qam	12
5	235000000	0.7	37	256 qam	13
6	243000000	0.2	38	256 qam	14
7	251000000	1.5	38	256 qam	15
8	259000000	2.2	38	256 qam	16
9	267000000	2.2	38	256 qam	17
10	275000000	2.5	38	256 qam	18
11	283000000	2.7	38	256 qam	19
12	291000000	2.7	38	256 qam	20
13	299000000	2.9	38	256 qam	21
14	307000000	2.9	38	256 qam	22
15	315000000	3.2	38	256 qam	23
16	323000000	3.7	38	256 qam	24
17	331000000	4.1	38	256 qam	25
18	339000000	5	38	256 qam	26
19	347000000	4.5	38	256 qam	27
20	355000000	3	38	256 qam	28
21	363000000	2.5	38	256 qam	29
22	371000000	2.4	38	256 qam	30
23	379000000	2.5	38	256 qam	31
24	387000000	2.5	38	256 qam	32

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	38.9	91	0
2	Locked	38.6	24	0
3	Locked	38.6	43	0
4	Locked	38.6	68	0
5	Locked	37.6	165	0
6	Locked	38.6	332	0
7	Locked	38.6	113	0
8	Locked	38.6	95	0
9	Locked	38.9	67	0
10	Locked	38.9	78	0
11	Locked	38.6	47	0
12	Locked	38.9	45	0
13	Locked	38.6	57	0
14	Locked	38.9	35	0
15	Locked	38.9	57	0
16	Locked	38.9	58	0
17	Locked	38.9	52	0
18	Locked	38.6	41	0
19	Locked	38.6	51	0
20	Locked	38.6	57	0
21	Locked	38.6	54	0
22	Locked	38.9	60	0
23	Locked	38.9	48	0
24	Locked	38.9	23	0

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	36599894	48.8	5120	32 qam	3
2	30099963	49.5	5120	32 qam	4
3	43100057	48.5	5120	32 qam	2
4	49600000	48.3	5120	32 qam	1
5	23599926	50.3	5120	32 qam	5

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	ATDMA	0	0	1	0
2	ATDMA	0	0	2	0
3	ATDMA	0	0	0	0
4	ATDMA	0	0	0	0
5	ATDMA	0	0	0	0

[Client62]

First call 0800 561 0061 - use the automated number to see if there is a fault in your street.

Speed test the service to a Router mode Hub(3/4/5) + your device with the link below.
https://www.samknows.com/realspeed/

Once the test begins click on: Run full test to see all the stats.

The speed at the Hub should reflect your subscription.
The speed any WiFi device draws data at is limited by its data needs and technical abilities.

[ImNuMBeR1]

The connection between my PC and router is running on an Ethernet cable. I just don't get why websites, etc, (especially YouTube) are slow asf.

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	203000000	2.7	38	256 qam	9
2	211000000	2.4	38	256 qam	10
3	219000000	2	38	256 qam	11
4	227000000	1.4	38	256 qam	12
5	235000000	0.5	37	256 qam	13
6	243000000	0	38	256 qam	14
7	251000000	0.9	38	256 qam	15
8	259000000	1.5	38	256 qam	16
9	267000000	1.9	38	256 qam	17
10	275000000	2.2	38	256 qam	18
11	283000000	2.2	38	256 qam	19
12	291000000	2.4	38	256 qam	20
13	299000000	2.4	38	256 qam	21
14	307000000	2.4	38	256 qam	22
15	315000000	2.5	38	256 qam	23
16	323000000	2.7	38	256 qam	24
17	331000000	3.2	38	256 qam	25
18	339000000	4	38	256 qam	26
19	347000000	3.5	38	256 qam	27
20	355000000	2	38	256 qam	28
21	363000000	1.5	38	256 qam	29
22	371000000	1.2	38	256 qam	30
23	379000000	1.5	38	256 qam	31
24	387000000	1.7	38	256 qam	32

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	38.9	120	0
2	Locked	38.9	57	0
3	Locked	38.6	84	0
4	Locked	38.6	135	0
5	Locked	37.6	354	0
6	Locked	38.9	623	0
7	Locked	38.6	227	0
8	Locked	38.9	157	0
9	Locked	38.9	138	0
10	Locked	38.6	140	0
11	Locked	38.6	91	0
12	Locked	38.9	97	0
13	Locked	38.6	106	0
14	Locked	38.9	87	0
15	Locked	38.9	93	0
16	Locked	38.6	86	0
17	Locked	38.6	85	0
18	Locked	38.6	68	0
19	Locked	38.9	96	0
20	Locked	38.6	121	0
21	Locked	38.6	108	0
22	Locked	38.9	128	0
23	Locked	38.6	98	0
24	Locked	38.6	65	0

[Vikki_M]

Hi ImNuMBeR1

Thanks for your post and welcome to our community.

I'm very sorry to hear about the service issues you're having. 

I've taken a look at things from our side and it looks like you'll need an engineer visit.

I'll send you a private message now so I can arrange that for you.

Please look out for the envelope in the top right of the page and pop back to me when you can.