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Slow Internet on Firefox, Edge & Chrome

ImNuMBeR1
Tuning in

So after a week or so of having my service activated in my new place the internet speed is slow. Loading websites is equally as slow. Firefox, Chrome and Edge. I'm unsure if its to do with my actual service, a fault or a router problem.

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

12030000003.238256 qam9
2211000000338256 qam10
32190000002.538256 qam11
42270000001.938256 qam12
52350000000.737256 qam13
62430000000.238256 qam14
72510000001.538256 qam15
82590000002.238256 qam16
92670000002.238256 qam17
102750000002.538256 qam18
112830000002.738256 qam19
122910000002.738256 qam20
132990000002.938256 qam21
143070000002.938256 qam22
153150000003.238256 qam23
163230000003.738256 qam24
173310000004.138256 qam25
18339000000538256 qam26
193470000004.538256 qam27
20355000000338256 qam28
213630000002.538256 qam29
223710000002.438256 qam30
233790000002.538256 qam31
243870000002.538256 qam32



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked38.9910
2Locked38.6240
3Locked38.6430
4Locked38.6680
5Locked37.61650
6Locked38.63320
7Locked38.61130
8Locked38.6950
9Locked38.9670
10Locked38.9780
11Locked38.6470
12Locked38.9450
13Locked38.6570
14Locked38.9350
15Locked38.9570
16Locked38.9580
17Locked38.9520
18Locked38.6410
19Locked38.6510
20Locked38.6570
21Locked38.6540
22Locked38.9600
23Locked38.9480
24Locked38.923

0

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

13659989448.8512032 qam3
23009996349.5512032 qam4
34310005748.5512032 qam2
44960000048.3512032 qam1
52359992650.3512032 qam5

 

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0010
2ATDMA0020
3ATDMA0000
4ATDMA0000
5ATDMA0000

 

3 REPLIES 3

Client62
Legend

First call 0800 561 0061 - use the automated number to see if there is a fault in your street.

Speed test the service to a Router mode Hub(3/4/5) + your device with the link below.
https://www.samknows.com/realspeed/

Once the test begins click on: Run full test to see all the stats.

The speed at the Hub should reflect your subscription.
The speed any WiFi device draws data at is limited by its data needs and technical abilities.

firefox_lLB5nymGNe.pngfirefox_qwjDoGN2Ny.png

 

 

 

The connection between my PC and router is running on an Ethernet cable. I just don't get why websites, etc, (especially YouTube) are slow asf.

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

12030000002.738256 qam9
22110000002.438256 qam10
3219000000238256 qam11
42270000001.438256 qam12
52350000000.537256 qam13
6243000000038256 qam14
72510000000.938256 qam15
82590000001.538256 qam16
92670000001.938256 qam17
102750000002.238256 qam18
112830000002.238256 qam19
122910000002.438256 qam20
132990000002.438256 qam21
143070000002.438256 qam22
153150000002.538256 qam23
163230000002.738256 qam24
173310000003.238256 qam25
18339000000438256 qam26
193470000003.538256 qam27
20355000000238256 qam28
213630000001.538256 qam29
223710000001.238256 qam30
233790000001.538256 qam31
243870000001.738256 qam32



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked38.91200
2Locked38.9570
3Locked38.6840
4Locked38.61350
5Locked37.63540
6Locked38.96230
7Locked38.62270
8Locked38.91570
9Locked38.91380
10Locked38.61400
11Locked38.6910
12Locked38.9970
13Locked38.61060
14Locked38.9870
15Locked38.9930
16Locked38.6860
17Locked38.6850
18Locked38.6680
19Locked38.9960
20Locked38.61210
21Locked38.61080
22Locked38.91280
23Locked38.6980
24Locked38.6650

Hi ImNuMBeR1

Thanks for your post and welcome to our community.

I'm very sorry to hear about the service issues you're having. 

I've taken a look at things from our side and it looks like you'll need an engineer visit.

I'll send you a private message now so I can arrange that for you.

Please look out for the envelope in the top right of the page and pop back to me when you can.  

 

Vikki - Forum Team


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