Check with Area faults on 0800 561 0061 If you have a VM landline 150 this goes down to post code level. The web page does not cover very local issues and when 100’s+ customers are affected.
Check with Area faults on 0800 561 0061 If you have a VM landline 150 this goes down to post code level. The web page does not cover very local issues and when 100’s+ customers are affected.
according to the phone number (i have used it again just now) - it states "upgrades mean loss of service in postcode and should be sorted by 6pm", and the online tool says "
A problem identified and an engineer has been dispatched Estimated fix time Today at 7:08pm." - but this has been the case for days now. just gets to that time and gets pushed back
I have of course tried everything my side, eg hub is in modem mode, and the router is fine device to device, and also as im currently having to do - taking my phone and using that internet connection to give out to my devices. so im pretty sure it's ok my side.
as i said in first post.. never usually had an outage affect me (even when its been in my area) or never had it be for more than few hours.
VM times are always estimates, and they can, and very often do, move to the right. Have you a BQM setup to prove/show loss of service? Has your service been totally dead for at least 2 days? It may be just as stated, upgrades will cause intermittent loss of service, so I doubt if that will qualify for compensation?
Forum TeamHi skylineboy2002,
Thanks for posting and sorry to see you've had some connection issues. I've had a look at things from our side, and can see you've been able to get in touch to get things sorted.
If you do need help with anything else please let us know.
Alex_Rm
