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Scam Virgin Media calls

Greyn01
Joining in

on ‎09-09-2023 09:12

Posted on here a few days back about intermittent Internet connection and have just had a call from someone claiming to be virgin saying they need me to open my phone/ipad etc so they can remotely see what's wrong. They hadn't even asked account holder details etc so I told them I wasn't comfortable doing that and they said they'd cut off our Internet. 

Just a heads up for anyone posting in the forums

4 REPLIES 4

jpeg1
Alessandro Volta

on ‎09-09-2023 09:33

A very common scam. Glad you were not taken in, some people are. 

- jpeg1
My name is NOT Alessandro. That's just a tag Virginmedia sticks on some contributors. Please ignore it.
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nodrogd
Very Insightful Person
Very Insightful Person

on ‎09-09-2023 10:04

I can guarantee the call was NOT from Virgin Media. They will not make outgoing technical calls of this nature.

VM 350BB 2xV6 & Landline. Freeview/Freesat HD, ASDA/Tesco PAYG Mobile. Cable customer since 1993

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Joseph_B
Forum Team (Retired)
Forum Team (Retired)

on ‎11-09-2023 11:32

Hey @Greyn01,

Sorry to hear that this happened, if you do ever get calls like this we would ask that you report them via our website here, this will allow us to go about reducing these amounts. 

Joe

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shahid_mahmood1
Joining in
In response to Joseph_B

on ‎29-01-2024 13:01

Call on home line from Indian lady stating problem with Virgin media broadband in area and wanted to know the colour light on router. Didn't know what she was talking about I challenged why was calling and she hung up. The number called from was 02476395832.

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