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Scam Virgin Media calls

Joining in

Posted on here a few days back about intermittent Internet connection and have just had a call from someone claiming to be virgin saying they need me to open my phone/ipad etc so they can remotely see what's wrong. They hadn't even asked account holder details etc so I told them I wasn't comfortable doing that and they said they'd cut off our Internet. 

Just a heads up for anyone posting in the forums


Alessandro Volta

A very common scam. Glad you were not taken in, some people are. 

- jpeg1
My name is NOT Alessandro. That's just a tag Virginmedia sticks on some contributors. Please ignore it.

Very Insightful Person
Very Insightful Person

I can guarantee the call was NOT from Virgin Media. They will not make outgoing technical calls of this nature.

VM 350BB 2xV6 & Landline. Freeview/Freesat HD, ASDA/Tesco PAYG Mobile. Cable customer since 1993

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Forum Team (Retired)
Forum Team (Retired)

Hey @Greyn01,

Sorry to hear that this happened, if you do ever get calls like this we would ask that you report them via our website here, this will allow us to go about reducing these amounts. 


Call on home line from Indian lady stating problem with Virgin media broadband in area and wanted to know the colour light on router. Didn't know what she was talking about I challenged why was calling and she hung up. The number called from was 02476395832.