SYNC Timing Synchronization failure

[Keirbreakwell]

My internet regularly drops out and it is becoming infuriating. I recently upgraded to the 315m speed thinking this would stop it but it’s still the same. 

I checked my network logs and I seem to continually get the below. 

Network Log

Time Priority Description

09/01/2024 21:33:34	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/01/2024 21:33:34	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/01/2024 21:33:32	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/01/2024 21:33:32	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/01/2024 21:33:21	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-

can someone please help as I have checked all wiring and all good. 

[Matthew_ML]

Hey Keirbreakwell, thank you for reaching out and a warm welcome to the community I am sorry to see you are experiencing some connection issues. 

I have taken a look at our side and everything is look fine right now, can you do me a favour and post your BQM here so we can look please. 

[Keirbreakwell]

Hi Matt,

here it is. Really frustrating as it constantly drops out so hope this sheds some light. 

 

[John_GS]

Hi @Keirbreakwell 

Thanks for coming back to the thread.

You do need a tech visit as your downstream power levels are out of spec.

I'll send you a PM now to assist further.

[John_GS]

Hi @Keirbreakwell 

Thanks for joining us on PM and providing the details so we can book the engineer visit.

Please do let us know how it goes 🙂