Forum Discussion

Mharingman's avatar
Mharingman
Joining in
2 years ago

Router ordered, date given BUT NO DELIVERY

Myself and my partner recently order a router self install delivery, we received the order summary email. This includes a delivery date, and stated a delivery confirmation would follow + a contract - we didn't receive either of these, nor did the delivery come at the appointed day.

Please can someone help? We don't want to change to a different provider.

 

 

  • VM-Jon's avatar
    VM-Jon
    Problem sorter
    2 years ago

    Thank you for reaching out to us here, welcome to the community.

    I am sorry to hear that you haven’t received your order, I would like to take a look at this for you and see what I can do to help. In order to do so I will need a little bit more detail so please check out the little envelope icon in the top right hand corner of your screen for a private message from me

    Thank you

    Jon