Showing results for 
Search instead for 
Did you mean: 

Router ordered, date given BUT NO DELIVERY

Joining in

Myself and my partner recently order a router self install delivery, we received the order summary email. This includes a delivery date, and stated a delivery confirmation would follow + a contract - we didn't receive either of these, nor did the delivery come at the appointed day.

Please can someone help? We don't want to change to a different provider.




Forum Team
Forum Team

Thank you for reaching out to us here, welcome to the community.

I am sorry to hear that you haven’t received your order, I would like to take a look at this for you and see what I can do to help. In order to do so I will need a little bit more detail so please check out the little envelope icon in the top right hand corner of your screen for a private message from me

Thank you


Here to help! I'm an install manager helping out whilst working from home. Find out more