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Replacement outside brown cover

Doctor42123
Joining in

Hi,

Is it possible to get a replacement for my outside brown cover please?

We recently moved in and it's missing. An engineer who came out in March said they'd arrange it but it's not been replaced.

Thanks

4 REPLIES 4

Tudor
Very Insightful Person
Very Insightful Person

The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post.


Tudor
There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2

John_GS
Forum Team
Forum Team

Hi @Doctor42123 

Thanks for posting and welcome to the community. I'll send you a PM to replace the Omnibox cover, apologies it's not been sorted after reporting. 

Best wishes.

John_GS
Forum Team


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John_GS
Forum Team
Forum Team

Hi @Doctor42123 

Thanks for joining me on PM and allowing me to sort this for you. Please let us know how the visit goes or if you ever need further help.

John_GS
Forum Team


Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill

Hi John,

Just wanted to let you know th cover was changed on Monday.

Thanks again for your help!