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Replacement hub

Serina11
Joining in

2 weeks ago

My Hub shows a constant red light , after 2 lengthy chats with on line support, both times I was informed I would be sent a replacement to arrive within 3-4days , the last time was two weeks ago and I have still not recieved said replacement . All the resets in the world have failed to rectify the issue . When you physically try to speak to a real person they tell you you owe money (I dont) and hang up . How can I resolve this issue . They are quick to act when you do owe money .

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2 REPLIES 2

jbrennand
Very Insightful Person
Very Insightful Person

2 weeks ago

What Hub model is it ?  Post a photo of the light.


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John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & TNT sport), x3 V6 boxes (1 wired, 2 on WiFi), Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's & TP-Link Archer C64 WAP. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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John_GS
Forum Team
Forum Team

2 weeks ago

Hi @Serina11 

Thanks for posting and welcome to the community. Thanks for letting us know about the red light on your Router and apologies you've had issues getting a replacement. You'll need an engineer visit, so I'll send you a PM now to assist further with this.

John_GS
Forum Team


Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill

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