on 18-07-2024 10:49
Hello there just wondering if someone could help me replace my faulty hub5.
on 18-07-2024 10:59
how do you know its the hub thats faulty?
Virgin support should be able to send a replacement and do online checks etc etc if not in modem mode?
on 18-07-2024 11:16
For some reason it keeps powering off after being on for so long.
on 18-07-2024 19:32
The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. This board is not a fault reporting system.
on 18-07-2024 21:50
All sorted now