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Re: Superhub 4 is rubbish

VMIssues
Joining in
  1. We are also having issues with the Hub. It suddenly stops broadcasting a wireless signal and stops us using our landline. I have to keep turning it on and off. We need a new hub, because this one is useless, especially as it cuts us off from the outside world, which for a household with disabled people, is really difficult to cope with and frankly dangerous if urgent medical assistance is required and we can't call for help.
6 REPLIES 6

legacy1
Alessandro Volta

look to put the hub in modem mode and get a better router with 1Gb ports

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Adduxi
Very Insightful Person
Very Insightful Person

If you need your landline for medical emergencies and VM were aware, l believe VM should supply a backup battery unit for it. 

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Ayisha_B
Forum Team
Forum Team

Hi @VMIssues 👋

Welcome to our Community Forums and thanks for your post.

I'm sorry for the issues you are experiencing with your Hub.

Have you tried factory resetting it?

Ayisha_B
Forum Team

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Sephiroth
Alessandro Volta

It’s probably the circuit that’s glitching not the hub.  If you post your upstream/downstream stats and the network logs, we can advise on this.

Seph - ( DEFROCKED - My advice is at your risk)

Yes we have, but the lights just go out on it and the WiFi stops.

Thank you for your response @VMIssues In this case, to best look into this, we are sending you a private message. Please keep an eye out for an envelope at the top right corner of your Forum page. Let me know if you have any issues locating this.

Thanks,

Akua_A
Forum Team

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