cancel
Showing results for 
Search instead for 
Did you mean: 

Re: Connect app saying Hub 4 not recognised

AE4
Tuning in

Hello, I am having the same issue. How was this resolved please? 

1 ACCEPTED SOLUTION

Accepted Solutions

Client62
Legend

If the Hub 4 admin menu has failed ( blank seen screen after Hub Password entered ) ,
the VM Connect app will not work and any VM Pods are usually offline too.

The only option is to contact VM Customer Support and demand a replacement Hub.

Do not be diverted by any suggestions that VM don't know about this problem - they sure do.
Almost every 5th post in this forum reports what you are seeing.

See where this Helpful Answer was posted

7 REPLIES 7

John_GS
Forum Team
Forum Team

Morning @AE4 

Have you got a VPN active on the device you're using?

John_GS
Forum Team


Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill

Hi John, 

No, I don't use a VPN. I recently updated to the Hub 4. When it was fired up, I got all devices logged onto it with the exception of a Blink Sync Module. That kept saying that the password was incorrect despite several attempts. Their troubleshooting advises that I set up a guest network which I have been unable to do because (i think..) the Hub 4 isn't being recoginsied.. 

Sorry.. A lot to take in there.. Any advice appreciated

Client62
Legend

Ditch the useless VM Connect app

Manage the Hub 4 via its admin menu at:  http://192.168.0.1./   login using the Hub Password.

Thanks Client62. I tried this and was staring at a blank screen waiting for it to do something after I had entered the Hub Password. Tried a few different search engines. Chrome and Edge.. both the same..

legacy1
Alessandro Volta

Its never easy😤

192.168.100.1 should also work or just reset the hub

---------------------------------------------------------------

Client62
Legend

If the Hub 4 admin menu has failed ( blank seen screen after Hub Password entered ) ,
the VM Connect app will not work and any VM Pods are usually offline too.

The only option is to contact VM Customer Support and demand a replacement Hub.

Do not be diverted by any suggestions that VM don't know about this problem - they sure do.
Almost every 5th post in this forum reports what you are seeing.

Hey AE4, thank you for reaching out and a warm welcome to the community, I am sorry to hear this.

I can see my colleague asked if you are using an active VPN, are you? 

Also did any the latest advice given here help at all?

Matt - Forum Team


New around here?