Proof that it’s me, not Virgin Media

[markmywords]

My mesh network wifi is working perfectly. Green lights across the board. Recently, I’ve been getting abysmal download and upload speeds - as measured via an ethernet connection to the VM Hub3, and not using wifi from a device. To be precise my M250 broadband has been delivering one tenth of the speed, that it used to - 30Mbps at best, compared to a more consistent 264Mbps. All I want is an engineer to visit, an uneqivocally prove that VM is delivering circa 264Mbps to the Hub3. No messing with remote testing, and no messing with my hardware/software setup. Just a check of the speed delivered to the Hub3. Not too much to ask for, is it? Or is it? All I want is an engineer to prove me right. Or wrong. I’ll settle for either. So how do I book a VM engineer visit?

[Tudor · Accepted solution]

This will check your speed to the hub:

https://samknows.com/realspeed/

[markmywords]

When you read this, you and everyone else is going to brand me a know nothing, disgruntled user. Fair enough. Because as sure as eggs are eggs, I read your response, used the link you posted, and lo and behold, speeds back to normal. Except that I’ve been using that link regularly, and a host of other utilities across multiple platforms, since the last time I had problems, including right up until I posted yesterday. The cynic in me says there will be a next time that will require me to post, in order to get the speed I’m paying for. Anyway, thank you for responding.

[jbrennand]

Lets look at the quality of your connection - can you do these two things...

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1) Post up your Hub/network connection details in the format below and someone will check to see if there is a problem there.  In your browser’s URL type in 192.168.0.1 if in router mode or 192.168.100.1 if in modem mode. No need to log in - just click on the “Router Status” icon/text at bottom-middle (Hub3/4/5) or top/right (SH’s) - of the Login page.

Then… Navigate to these “data pages” and just copy/paste the normal “Formatted Text” (not images) 3 FULL sets of data onto here – 2 tables from the Downstream, 2 from the Upstream, & the Network Logs pages. Don't worry too much about the formatting it can be easily read & DON’T include personal data or MAC addresses - blank them out - if you copy/paste the data, the board software will do this for you (you may need to click the "submit" button again). If character limits are “exceeded” - just do two posts

2) Also, If you haven’t already, set up a free, secure and “offlsite” - “Broadband Quality Monitor” to continually monitor the state of your connection and record any true network dropouts , latency issues, packet drops, etc - it will thus allow you to differentiate between those and simple wifi dropouts. It does it 24/7/365 and it keeps a visual record of any/all of your network disconnections, useful data to have to match to the Network logs (in your Hub settings) and also in discussions with VM - note it will take a few hours to start seeing a sensible picture - post up the “link” to the “share live graph”. Click the lower link (Share Live Graph) then, click generate. Copy the text in the Direct Link box, beware, there may be more text than you can see. On here click the Link icon (2 links chain to the left of the camera icon) In the URL box paste the link you copied and then click OK
https://www.thinkbroadband.com/broadband/monitoring/quality