Pods and VM connect not working !!!

[Gerardlong1969]

Sorry, long story😒

Beginning of December wifi dropping out upstairs. Booster pods flashing, so tried looking at setting them up again though VMConnect app, hub not found. Rang customer support,  spent a couple of hours on the phone trying various reset hub etc.  told then to leave 48hrs. 

48hrs later no difference,  so another 2 hours on phone,  tried to sign into router page blank. They then sent an engineer who replaced the hub, and said leave it a week to settle. 

2 weeks later no difference wifi pods not working,  connect app not seeing the hub.still can't connect to the router. 

Rang again today , they are sending 2 new pods, and told me to reset my password,  and leave for 48hrs again. I assume now that it will not work and I'll have another painful 2 hr phone call. Please help anyone,  before I'm forced to cancel and go back to sky

Thanks 

[Gerardlong1969]

Thanks Carley, Steven hasn't replied since last week, I still have the same issues VM connect app can't see hub, and I can't login to the router either by phone or laptop

[Carley_S]

You will need to contact them directly or reply to the last response they sent and they'll be able to support you further with this @Gerardlong1969