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Outside Box

Joining in

My Outside Brown Box cover has disappeared. Who and how do I contact to get this replaced ?



Very Insightful Person
Very Insightful Person

Just call it in on the “faults” line - on 150 (VM Phone - free) or 0345 454 1111 (any other phone - national rate). They should sort it - or a VM person will when they pick this up in a day or two


I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's & TP-Link Archer C64 WAP. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.

Forum Team
Forum Team

Hi Darronp67 👋

Thanks for posting, and welcome to the Forums.

I'm sorry to hear and see that your exterior omnibox has been damaged. I can see you've spoken with our team since posting and have been able to book in a repair.

Please let us know how the visit goes, or if you need anything else, and we'll be happy to assist.


Reece - Forum Team

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