Old and frayed broadband cable

[Coye]

We have an white virgin media  box in the corner of my bedroom and it runs around the room to my hub 5 while tidying up I notice the broadband wire that is connected to the box is very old and frayed and a bit loose and the connector looks very rotten to the core after all these years how do go about getting this looked at and checked i do get intermittent signals and the phone as well its been happening for a six weeks now but thought nothing of it 

[goslow]

If you want to post up a photo of the damaged items, it can help guide the VM forum team staff when they get to your topic (usually within a few days).

[Steven_L · Accepted solution]

Hey Coye,

Welcome to the community and thanks for taking the time to post here on the forums. I’m sorry to hear of the issues that you’re having with your connectors and connections. We have looked into this and can see issues with your upstream power levels that would need an engineer visit to resolve.  I can arrange the appointment from here but would need to confirm a few details via a private message, that I will drop over in a moment. Please look out for the private message and we can get started.
Kind Regards,
Steven_L

[Coye]

Steven

Many thanks for soring out the appointment engineer came this morning sorted the issues that were listed installed new cable and splitter /connector and replaced the tv connector in the living room service fault sorted and upstream power levels sorted once again many thanks