No wifi 24 hrs, Not the account holder, help!

[anniejpg]

hi i’m desperate for help, i’ve not had any wifi since yesterday and im not the account number (it’s in my ex’s name and i don’t speak to him, i just send him money every month) and i can’t get through to the customer service team as i don’t know the memorable word or account number! 

this is an absolute nightmare and im close to signing up for new wifi as i can’t find a way to work around this, please someone help me!

[Client62]

Check for known faults in your street

Call 0800 561 0061 – this is an automated number.

https://www.virginmedia.com/help/check/status/identification/identify
( requires Surname + Post code of the a/c )

[jpeg1]

VM have a strict rule that they only deal with the account holder.

If you can't speak to him perhaps you should set up your own broadband connection with another provider, and stop sending him the money. 

[Steven_L]

Hey anniejpg,

Welcome to the community and thanks for taking the time to post here on the forums. I’m sorry to hear of the issues that you’ve been having with your connection. I cannot see any issues in your area or with your connection, so hoping everything is now working as it should. How are things looking at the moment?

Kind Regards,

Steven_L