Hi @Helenfamily09
I realise you say you've done all the checks, and there are no issues with your kit or area, but what actual checks have you done?
Have you used the /check-services/i function?
If nothing is showing you could also try the automated Service Status number 0800 561 0061. This often gives details of more local issues down to postcode level.
Which hub do you have, and what are the lights doing on the hub? You ncan see what the lights mean and how to fix the issue along with testing your equipment < here>
Have you rebooted the hub?
DaveI don't work for Virgin Media.I'm a Very Insightful Person, I'm here to share knowledge.
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